Privacy Policy
Earls Court Movers Privacy Policy
This Privacy Policy explains how Earls Court Movers collects, uses, stores and protects personal data relating to customers and prospective customers in our service area. It also explains your rights under the UK General Data Protection Regulation and related data protection laws.
By using our services or contacting us about a move, you acknowledge that you have read and understood this Privacy Policy. We encourage you to read it carefully to understand how and why we use your personal information.
Scope of this Privacy Policy
This Privacy Policy applies to all Earls Court Movers customers and prospective customers in our operating area, including individuals making enquiries on behalf of a household or business. It also applies to individuals whose data is provided to us as part of a move or relocation, such as occupants at a collection or delivery address, where relevant.
Personal data we collect
We only collect personal data that is necessary for us to provide and manage our removals and related services. The types of personal data we may collect include:
Identity and contact details such as your name, title, postal address, service addresses, and communication details provided by you when you enquire about or book our services.
Service and booking information such as move dates, collection and delivery locations, property access details, inventory lists, special handling requirements, and instructions about your move.
Billing and payment information such as billing address, payment method details processed through secure payment processors, and records of payments made.
Communication records including emails, forms, and notes from calls or conversations relating to quotes, bookings, customer service, and complaints.
Technical and usage information such as basic device and browser information, and how you interact with our website or communications, where this is collected through standard analytics tools configured in a privacy conscious way.
We do not intentionally collect special category personal data such as health data, except where you voluntarily provide limited information that is directly relevant to the planning of your move, for example where mobility issues affect access arrangements.
How we collect your personal data
We collect your personal data in several ways, including:
Directly from you when you request a quote, make a booking, contact us with an enquiry, or provide information during the planning and delivery of your move.
From third parties such as letting agents, estate agents, relocation companies, or other intermediaries where they act on your behalf and share your details so that we can provide our services.
Automatically when you visit our website, through limited technical data and analytics that help us understand the performance and security of our online services.
Lawful bases for processing your data
We process your personal data only where we have a lawful basis under data protection law. Depending on the context, we rely on the following lawful bases:
Contract performance. We use your personal data to provide you with quotes, to enter into and perform our contract with you, and to manage bookings and service delivery. Without this data, we would not be able to carry out your move.
Legitimate interests. We process certain data to run and improve our business, including keeping records of moves for operational and planning purposes, improving our services, and handling routine customer service communications. We only rely on this basis where our interests are not overridden by your rights and freedoms.
Legal obligations. We may process and retain some of your personal data to comply with legal and regulatory requirements, including accounting, taxation, and record keeping duties.
Consent. In limited cases, we may rely on your explicit consent, for example for certain types of marketing communications. Where we rely on consent, you have the right to withdraw it at any time.
How we use your personal data
We use your personal data for the following purposes:
To provide quotations, confirm availability, and respond to your enquiries about our services.
To plan, manage, and carry out your move, including organising staff, vehicles, and any additional services you request.
To manage our relationship with you, including handling feedback, complaints, and service queries.
To administer billing, process payments through our payment processors, and manage accounts.
To maintain accurate internal records and support operational planning, quality control, staff training, and business management.
To meet our legal, tax, and regulatory obligations.
Where permitted, to inform you about services that are similar to those you have already used, subject to your marketing preferences and rights.
Data sharing and processors
We do not sell your personal data. We share it only where necessary and with appropriate safeguards in place.
We may share your personal data with:
Service providers and data processors who help us operate our business, such as scheduling tools, customer management systems, payment processors, IT support, and secure data storage providers. These third parties are contractually required to process your data only in accordance with our instructions and to keep it secure.
Professional advisers, such as accountants or legal advisers, where they need access to limited data in order to provide their services and meet legal or regulatory obligations.
Other parties where this is necessary to provide our services, for example agents or intermediaries involved in your move, and only to the extent required for coordination.
Public authorities, regulators, or law enforcement agencies where we are required to do so by law or where this is necessary to protect our rights or the rights of others.
Where any data processing takes place outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place to protect your personal data in line with legal requirements.
Data retention
We keep your personal data only for as long as it is reasonably necessary for the purposes described in this Privacy Policy, and to meet any legal, accounting, or reporting requirements.
In most cases, we will retain records of completed moves and related personal data for a period necessary to handle any queries, complaints, or legal claims. After this period, we will securely delete or anonymise your information unless we are legally required to retain it for longer.
Data collected solely for the purpose of providing a quotation and where no contract is formed will generally be retained for a shorter period, after which it will be deleted or anonymised, unless you ask us to keep it for future reference.
How we protect your data
We take appropriate technical and organisational measures to safeguard your personal data from unauthorised access, loss, alteration, or disclosure. These measures include secure systems, restricted access to personal data, staff training, and regular review of our security practices.
While we strive to protect your personal data, no system can be completely secure. We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator where we are legally required to do so.
Your data protection rights
Under data protection law, you have a number of rights in relation to your personal data. Subject to certain conditions and exemptions, you have the right to:
Access your personal data and receive a copy of the information we hold about you.
Request correction of inaccurate or incomplete personal data.
Request erasure of your personal data where there is no longer a valid reason for us to continue processing it, for example where it is no longer needed for the purposes for which it was collected and we have no legal obligation to retain it.
Object to processing of your personal data that is based on our legitimate interests, including direct marketing, and request that we stop such processing unless we have compelling legitimate grounds to continue.
Request restriction of processing of your personal data in certain circumstances, for example where you contest the accuracy of the data or have objected to our use of it.
Request the transfer of your personal data to you or to another service provider where technically feasible and where the processing is based on contract or consent.
Withdraw consent where we rely on consent to process your personal data, without affecting the lawfulness of processing carried out before consent was withdrawn.
Exercising your rights and complaints
If you wish to exercise any of your data protection rights or have questions about this Privacy Policy or how we handle your personal data, you can contact us using the usual Earls Court Movers customer contact methods published on our official materials.
You also have the right to lodge a complaint with the relevant data protection supervisory authority if you are unhappy with how we have handled your personal data. We would, however, appreciate the opportunity to address your concerns directly first.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or how we process personal data. Any updated version will be made available through our usual customer information channels and will apply from the date it is published.
