Earls Court Movers Terms and Conditions
These Earls Court Movers Terms and Conditions set out the basis on which our moving and related services are provided to customers in the UK. By making a booking, requesting a quotation, or allowing us to begin work, you agree to these terms. They are designed to create a clear understanding of each party’s responsibilities, the scope of our services, and the standards that apply to removals, transport, handling, and associated support. These terms should be read carefully before confirming any booking with Earls Court movers or any similar moving service offered under our business name.
We provide domestic and commercial moving services, including loading, transport, unloading, packing support, and other agreed moving tasks. Any additional work outside the original booking must be authorised in advance or agreed on the day, subject to availability and any revised charges. The Earls Court moving company may refuse to carry out any instruction that is unsafe, unlawful, or beyond the service scope agreed in writing or verbally at the time of booking.
In these terms, references to “we”, “us”, and “our” mean the service provider operating under the Earls Court Movers name, and references to “you” or “the customer” mean the person or business booking the service. If you are booking on behalf of another person or entity, you confirm that you have authority to accept these terms on their behalf. The words booking confirmation, service agreement, and moving order refer to the accepted details of the work, including date, locations, items, and any optional services.
Booking process begins when you request a quotation or submit the details needed for us to assess your move. We may ask for information such as collection and delivery addresses, property access, parking restrictions, item volume, fragile items, stairs, lifts, dismantling needs, and any special handling requirements. Quotations are usually based on the information you provide and may be revised if details change or if the actual work differs from the original description. A quote is not a fixed booking unless and until it is accepted and confirmed by both parties.
Once you accept the quotation, we may request a deposit or advance payment to secure the date. The booking becomes active only after we have confirmed the service in writing, by email, message, or another documented method. You must review the booking details carefully and notify us promptly of any errors. Changes to dates, addresses, access conditions, or inventory may affect scheduling, vehicle size, labour needs, and the final price. We reserve the right to decline or reschedule a booking if critical information is withheld or materially inaccurate.
You are responsible for ensuring that the goods to be moved are ready at the agreed time and that access is available. If you ask us to wait, return later, or carry out additional tasks not included in the original agreement, extra charges may apply. We aim to operate efficiently and safely, and any delay caused by the customer, third parties, building management, or inadequate access may be charged at our standard waiting or labour rates. The Earls Court removals booking process is intended to be straightforward, but it depends on accurate information and reasonable cooperation from all parties.
Payments must be made in accordance with the price agreed at booking or any updated amount confirmed before or during the service. Unless otherwise stated, prices may be quoted as fixed, hourly, or based on a combination of labour, travel, materials, and specialist handling. Any extra charges arising from increased volume, added stops, parking penalties, waiting time, storage, dismantling, packing materials, or difficult access will be communicated where practical and added to the final invoice. We may require a deposit, partial advance payment, or full prepayment depending on the job type and value.
Payment is due in the method and by the time specified on the invoice or booking confirmation. We may accept bank transfer, card payment, or other approved methods, but we are not obliged to accept cash unless agreed in advance. If payment is not received on time, we may suspend further services, retain goods in accordance with legal rights, charge reasonable recovery costs, or cancel the booking. You are responsible for ensuring that the payment method you provide is valid, authorised, and has sufficient funds to complete the transaction.
All prices are stated in pounds sterling unless otherwise agreed. Where VAT applies, it will be added at the relevant rate in line with current UK requirements. If a quotation was based on assumptions that later prove inaccurate, we may adjust the price to reflect the actual service delivered. This can include changes in load size, additional staff, or extended working time. Earls Court movers may also charge for storage, specialist packing, or disposal services that are requested separately from the core removal service.
Cancellations and rescheduling are permitted, but they may be subject to charges depending on how much notice you give us. If you cancel well in advance, any deposit may be refunded at our discretion or as stated in the booking confirmation, less any non-recoverable costs already incurred. If you cancel at short notice, fail to provide access, are not present at the agreed time, or cannot proceed for reasons within your control, we may charge a cancellation fee or recover reasonable costs for labour, vehicle allocation, and administration.
If you need to change the moving date or service details, we will try to accommodate the request, but we cannot guarantee availability. Rescheduling may require a revised quotation if the scope of the move changes or if the new date affects staffing or transport arrangements. Where a job is postponed because of weather, road closures, building restrictions, or other factors beyond our control, we will work with you to find a suitable alternative date, subject to availability. Any fees already incurred may remain payable.
We may cancel or refuse to continue with a booking if you fail to meet your obligations, if carrying out the job would be unsafe, if the address or items differ materially from what was declared, or if we are unable to complete the work due to legal or practical restrictions. In such cases, we may still charge for time spent, travel, and any reasonable costs already incurred. If we cancel due to our own operational reasons, we will seek to offer an alternative arrangement or refund any payment due for undelivered services, subject to applicable law.
Liability is limited to the extent permitted by law. We will use reasonable care and skill when handling your property, but you acknowledge that moving goods can involve unavoidable risks, including minor scuffs, wear, and incidental handling effects. We are not liable for pre-existing damage, items that are poorly packed by the customer, fragile goods not adequately protected, or losses caused by inaccurate instructions. You should ensure that valuable, sentimental, or irreplaceable items are transported only if you are satisfied with the level of protection provided.
Our liability does not extend to delays, losses, or damage caused by events outside our reasonable control, including traffic incidents, severe weather, strikes, police or authority intervention, power failures, and acts of third parties. We are also not responsible for damage arising from hidden defects in furniture, defective packing, unsuitable boxes, or goods that are too heavy, unstable, or poorly secured. Any claim for damage must be reported to us as soon as reasonably possible and supported by evidence such as photographs, a description of the issue, and proof of value where relevant.
Earls Court removals services do not include insurance unless specifically stated. You are strongly encouraged to arrange your own contents or transit insurance if you require broader cover. Where our negligence is proven and liability is established, our responsibility will generally be limited to repair, replacement, or a reasonable monetary amount corresponding to the direct loss suffered, subject to any lawful cap stated in the booking confirmation. We will not be liable for indirect losses, lost profits, business interruption, emotional distress, or consequential damage.
Waste regulations and disposal apply to any removal, clearance, or disposal service we provide. We will handle waste in accordance with applicable UK law, including obligations relating to lawful transport, segregation, and transfer to authorised facilities. We do not undertake illegal dumping, fly-tipping, or disposal of controlled waste outside permitted routes. If we are asked to remove unwanted items, you must accurately describe the materials so that we can determine whether they may be accepted and how they must be handled.
Some materials require special treatment or cannot be moved without prior arrangement, including hazardous substances, chemicals, asbestos, medical waste, pressurised containers, fuels, oils, batteries, and certain electrical or electronic items. You must not conceal prohibited waste within boxes, furniture, or general household items. If we discover restricted or hazardous materials not disclosed in advance, we may refuse collection, charge for any wasted attendance, or arrange lawful specialist disposal where possible at additional cost. You remain responsible for declaring the contents of any waste or disposal load accurately and fully.
Where items are removed for disposal, we may require you to confirm ownership and authority to release them. Once waste has been lawfully transferred or disposed of, it cannot usually be recovered. We may issue a waste transfer note or other documentation where required by law or by the nature of the service. You accept that compliance with environmental rules is a shared responsibility, and that the Earls Court moving services team may decline any instruction that would put us in breach of waste, transport, or environmental obligations.
Any property left behind after completion of the job will be handled with reasonable care, but we are not obliged to store items unless storage has been expressly agreed. If we are asked to return later for forgotten items, an additional charge may apply. We may also dispose of perishable or low-value waste items in line with our retention policies and legal duties, provided this is consistent with the service booked. You should check all spaces, cupboards, lofts, garages, and storage areas before the move is completed.
Customer responsibilities include providing safe access, clear instructions, and accurate information about the goods and premises. You must ensure that any required permissions, parking arrangements, lift bookings, or building access arrangements are in place before the agreed arrival time. Items of exceptional value should be declared in advance. We may ask you to separate delicate items, disconnect appliances, drain fluids, or prepare furniture for transport where that is necessary for safety or efficiency. Failure to cooperate may delay the service or increase the final charge.
Governing law and dispute resolution: These Terms and Conditions are governed by the laws of England and Wales. Any dispute arising from or relating to the services, booking, payment, cancellation, liability, or disposal arrangements will be subject to the exclusive jurisdiction of the courts of England and Wales. If any provision of these terms is found to be unlawful or unenforceable, the remaining provisions will continue in full force. No variation is valid unless agreed by us in writing. By proceeding with a booking, you confirm that you have read, understood, and accepted these Earls Court Movers Terms and Conditions.