Terms and Conditions
Earls Court Movers Terms and Conditions of Service
These Terms and Conditions set out the basis on which Earls Court Movers provides removal, transport, packing, storage coordination and related services to private and business customers in the United Kingdom. By booking our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
1.1 Customer means the person, company or organisation that requests and purchases the services of Earls Court Movers.
1.2 We, us, our means Earls Court Movers, the removal services provider.
1.3 Services means any removal, transport, packing, loading, unloading, furniture assembly or disassembly, and related services that we agree to provide.
1.4 Goods means the items that are the subject of the Services.
1.5 Contract means the agreement between the Customer and Earls Court Movers incorporating these Terms and Conditions.
1.6 Job Date means the date on which the Services are scheduled to take place.
2. Scope of Services
2.1 We provide local and regional removal and transport services for residential and commercial customers, including house and flat moves, office moves, part-loads, and man-and-van services.
2.2 Additional services may include packing, unpacking, provision of packing materials, dismantling and reassembly of basic furniture, and coordination of storage with third-party providers, where agreed in writing.
2.3 Any services not expressly agreed in writing are excluded from the Contract. We reserve the right to decline any request for services that falls outside our capabilities or legal obligations.
3. Booking Process
3.1 Bookings may be made by the Customer through our accepted channels of communication as specified at the time of enquiry. A booking is not confirmed until we issue written confirmation.
3.2 At the quotation stage, you must provide accurate information regarding the volume of goods, access conditions at collection and delivery addresses, parking restrictions, floor levels, presence of lifts, and any items requiring special handling.
3.3 Quotations are based on the information supplied by you and are normally provided as either a fixed price or an hourly rate, as stated in the quotation. Quotations are valid for the period indicated on the quote or, where no period is specified, for 30 days from the date of issue.
3.4 We reserve the right to revise or withdraw a quotation if, after issuing it, we become aware of factors that significantly affect the nature, duration or cost of the Services, including but not limited to inaccurate information or changes in your requirements.
3.5 A booking is confirmed only when you accept our quotation and we acknowledge that acceptance in writing. By confirming a booking, you agree to these Terms and Conditions.
4. Customer Responsibilities
4.1 You must ensure that you are legally entitled to move the Goods and that they do not include any prohibited or illegal items.
4.2 You are responsible for arranging suitable parking at both collection and delivery locations, including obtaining any necessary permits or permissions. Any parking fines or penalties incurred as a result of insufficient permits or instruction may be charged to you.
4.3 You must ensure that access to the property or premises is safe and suitable for the Services, including clear access routes, safe stairways, and appropriate lighting.
4.4 You are responsible for securing valuable items, documents, money, jewellery, and other items of high personal or financial value. Unless expressly agreed in writing, such items should not be included in the Goods to be moved.
5. Payments and Charges
5.1 Unless otherwise agreed in writing, a deposit may be required to secure the booking. The deposit amount and payment due date will be specified in the quotation or booking confirmation.
5.2 The balance of the payment is normally due on or before the Job Date, and in any case before the completion of the Services, unless credit terms have been agreed in advance.
5.3 We accept payment through the methods specified in our quotation or booking confirmation. Payment is considered received when it has cleared in our account.
5.4 All charges are exclusive of any applicable taxes unless stated otherwise. Where applicable, taxes will be charged at the prevailing rate.
5.5 If payment is not made when due, we reserve the right to suspend or cancel the Services and to apply interest on any overdue amounts at the statutory rate until payment is received in full.
5.6 Additional charges may apply where:
5.6.1 The Services exceed the estimated time due to factors outside our control, such as delays in gaining access, waiting times, or additional packing required on the day.
5.6.2 You request additional services not included in the original quotation.
5.6.3 There are unforeseen difficulties, such as restricted access, long carry distances, or the need to use additional equipment or manpower.
6. Cancellations and Postponements
6.1 If you wish to cancel or postpone your booking, you must inform us in writing as soon as possible.
6.2 Cancellation charges may apply as follows, unless otherwise stated in your booking confirmation:
6.2.1 More than 7 days before the Job Date: deposit may be refundable at our discretion, less any reasonable administrative costs.
6.2.2 Between 7 days and 48 hours before the Job Date: we may retain all or part of the deposit and may charge up to 50 percent of the quoted price.
6.2.3 Less than 48 hours before the Job Date or on the Job Date itself: we may charge up to 100 percent of the quoted price.
6.3 If we need to cancel or postpone the Services due to circumstances beyond our reasonable control, including but not limited to extreme weather, vehicle breakdown, accidents, or staff illness, we will notify you as soon as practicable and offer an alternative date or a refund of any sums paid for services not yet provided. We will not be liable for any consequential losses arising from such cancellation or postponement.
7. Access, Parking and Delays
7.1 You must ensure that parking is available as close as reasonably possible to the entry point at both collection and delivery addresses. Any additional time required due to distant or unsuitable parking may be charged at our standard hourly rates.
7.2 You must notify us in advance of any parking restrictions, controlled parking zones, height or weight restrictions, or other access issues that may affect our vehicles.
7.3 If our team is delayed due to circumstances within your control, such as late handover of keys, incomplete packing, or lack of access, we may charge for waiting time at our standard rates.
8. Goods Not Accepted for Removal
8.1 Unless specifically agreed in writing, we do not accept for removal or transport:
8.1.1 Hazardous, flammable, explosive, or corrosive materials.
8.1.2 Illegal goods or substances.
8.1.3 Live animals or plants.
8.1.4 Perishable food items or items requiring refrigeration.
8.1.5 Precious metals, jewellery, cash, securities, important documents, or objects of exceptional value.
8.2 We may refuse to transport any item that we reasonably believe to be unsafe, illegal, or beyond the scope of the agreed Services.
9. Packing and Preparation of Goods
9.1 Where packing services are not included, you are responsible for ensuring that all Goods are suitably packed and protected for transport. This includes using robust cartons, proper wrapping materials, and securing fragile items.
9.2 We may refuse to move any item that is inadequately packed or likely to cause damage to other Goods, property, or our staff.
9.3 Where we provide packing services, we will take reasonable care in packing the Goods using appropriate materials and methods. However, you remain responsible for advising us of any particularly delicate, fragile or high-value items requiring special handling.
10. Liability and Limitations
10.1 We will carry out the Services with reasonable care and skill. Our liability for loss of or damage to Goods, property, or for delay is subject to the limitations set out in this section.
10.2 We will not be liable for loss or damage arising from:
10.2.1 Normal wear and tear, scratching, scuffing or minor cosmetic damage to furniture and items moved through narrow spaces.
10.2.2 Pre-existing damage, defects or weakness in the Goods.
10.2.3 Dismantling or reassembly of furniture or equipment, unless caused by our negligence.
10.2.4 Goods packed by you or third parties, unless we have been negligent in handling them.
10.2.5 Electrical or mechanical derangement of appliances or equipment unless there is clear evidence of our mishandling.
10.3 Our liability for loss or damage to Goods, whether arising from negligence or otherwise, shall not exceed a reasonable replacement cost of the affected items, up to any limit specified in your quotation or booking confirmation.
10.4 We shall not be liable for any indirect or consequential loss, including loss of profit, loss of use, loss of enjoyment, or delay-related costs such as hotel expenses or alternative accommodation, arising out of or in connection with the Services.
10.5 Nothing in these Terms and Conditions shall limit or exclude our liability for death or personal injury caused by our negligence, fraud, or any other liability which cannot be excluded under applicable law.
11. Claims and Complaints
11.1 You must inspect the Goods and the premises as soon as reasonably possible after completion of the Services.
11.2 Any visible loss or damage to Goods or property that you believe has been caused by us must be notified to us in writing as soon as possible, and in any event within 7 days of the Job Date, providing reasonable details and evidence.
11.3 We may request photographs, receipts, or other proof to assess any claim. You must retain the damaged items for inspection.
11.4 Failure to notify us of a claim within the specified time limit may affect our ability to investigate and may reduce or extinguish any potential liability, except where you can show that it was not reasonably possible to report earlier.
12. Waste and Disposal Regulations
12.1 We operate in accordance with applicable UK waste and environmental regulations. We are not a general waste removal contractor and will only remove items as agreed in writing.
12.2 Where we agree to dispose of unwanted items, we will do so using lawful methods, which may include use of licensed waste transfer facilities or reuse and recycling channels.
12.3 We will not remove or dispose of hazardous waste, including but not limited to chemicals, asbestos, gas cylinders, paint, solvents, or medical waste.
12.4 You are responsible for ensuring that any items presented to us for disposal can lawfully be disposed of and are not subject to third-party ownership, restrictions, or special handling requirements.
13. Insurance
13.1 We maintain insurance appropriate to our operations as a removal services provider. Details of cover can be supplied upon request.
13.2 You remain responsible for ensuring that you have adequate insurance in place to cover the full value of your Goods, including during packing, loading, transport, unloading, and any temporary storage.
14. Data Protection and Privacy
14.1 We will collect and use your personal information only for the purposes of providing the Services, managing your booking, processing payments, and complying with our legal obligations.
14.2 Your information will be handled in accordance with applicable data protection laws in the United Kingdom. We will not sell your personal data to third parties.
15. Force Majeure
15.1 We shall not be liable for any failure or delay in performing our obligations where such failure or delay results from events beyond our reasonable control, including but not limited to extreme weather conditions, natural disasters, road closures, accidents, terrorism, strikes, or regulatory restrictions.
15.2 In such circumstances, we may suspend the Services for the duration of the event or, where necessary, cancel the Contract and refund any sums paid for services not performed.
16. Governing Law and Jurisdiction
16.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the laws of England and Wales.
16.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Contract.
17. Amendments and Severability
17.1 We may amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your Contract.
17.2 If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, unlawful or unenforceable, that provision shall be deemed deleted, and the remaining provisions shall continue in full force and effect.
18. Entire Agreement
18.1 These Terms and Conditions, together with our quotation and booking confirmation, constitute the entire agreement between you and Earls Court Movers in relation to the Services and supersede any prior agreements, understandings or representations, whether written or oral.
By confirming a booking with Earls Court Movers, you acknowledge that you have read, understood and agree to be bound by these Terms and Conditions.
